Return & Refund Policy

1. How Returns Work on EliteHub NG

EliteHub NG is an escrow marketplace. When you place an order, your payment is held in escrow — it is never released to the seller until you confirm delivery.

• If your item never arrives, your money is automatically refunded.
• If your item is wrong or damaged, open a dispute within 7 days of confirming delivery.
• If you do not open a dispute within 7 days, payment is automatically released to the seller as final.

2. Return Window

Buyers have 7 calendar days from the date they confirm delivery in the EliteHub NG app to open a dispute.

After 7 days, the payment is automatically released to the seller and the transaction is considered final.

3. Seller Warranty Periods

Each seller sets a warranty period at the time of listing, visible on every product page under "Protection". This determines how long you can return a defective item:

5. How to Request a Return or Refund

1. Open the EliteHub NG mobile app and go to Orders.
2. Select the affected order and tap "Open Dispute / Get Help" within 7 days of confirming delivery.
3. Upload photos or a short video showing the issue and describe the problem.
4. Our team reviews the evidence within 48–72 hours.
5. If resolved in the buyer's favour, the escrowed funds are returned to your wallet within 24 hours.

You can also contact us directly at support@elitehubng.com or call +234 814 000 2708.

6. Refund Timeline

7. Non-Returnable Categories

• Perishable food items, fresh produce, and beverages
• Digital goods and access codes after use
• Customised or personalised items made to order
• Intimate apparel (for hygiene reasons)
• Items explicitly listed as "final sale" or "no returns"

8. Contact & Support

• Email: support@elitehubng.com
• Phone: +234 814 000 2708
• Address: 589 Thailand Street, Efab Queens, Karsana, Abuja, FCT, Nigeria