Privacy Policy

Last updated: January 2025

1. Introduction

EliteHub NG Ltd. ("EliteHub NG", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform, mobile application, and website. We comply with the Nigeria Data Protection Regulation (NDPR) and applicable Nigerian data protection laws.

2. Information We Collect

2.1 Information You Provide

Name, email address, and phone number when you register
Business name, address, and RC number (sellers)
Profile photo (optional)
Payment and bank details for withdrawals
Product listings, photos, and descriptions
Messages sent via in-app chat
Reviews and ratings you submit

2.2 Information Collected Automatically

Device identifiers and operating system
IP address and approximate location (for delivery purposes)
App usage data and browsing behaviour on our platform
Transaction history and order data
Crash reports and performance data

3. How We Use Your Information

To create and manage your account
To process transactions through our escrow system
To facilitate communication between buyers and sellers
To verify seller identity and prevent fraud
To resolve disputes and provide customer support
To send order updates, notifications, and receipts
To improve our platform and develop new features
To comply with Nigerian legal and regulatory obligations
To send marketing communications (you can opt out any time)

4. How We Share Your Information

We do not sell your personal information. We may share your data:

With other users: Limited profile information (name, rating, location) is visible to facilitate transactions
With service providers: Payment processors, cloud hosting (Firebase/Google Cloud), and analytics tools that help us operate the platform
With law enforcement: When required by Nigerian law or court order
In a business transfer: If we merge with or are acquired by another company, your data may transfer as part of that transaction

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Transaction records are retained for 7 years as required by Nigerian financial regulations. You may request deletion of your account and associated data, subject to our legal retention obligations.

7. Your Rights

Under the NDPR, you have the right to:

Access the personal information we hold about you
Correct inaccurate personal information
Request deletion of your personal information
Object to how we process your data
Withdraw consent for marketing communications
Lodge a complaint with the Nigeria Data Protection Bureau (NDPB)

To exercise these rights, contact us at support@elitehubng.com.

8. Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser. Disabling cookies may affect some features of the website.

9. Children's Privacy

EliteHub NG is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via the app or email. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or to exercise your rights, contact our Data Protection Officer at support@elitehubng.com or: 589 Thailand Street, Efab Queens, Karsana, Abuja, FCT, Nigeria. Phone: +234 814 000 2708.