Every purchase on EliteHub NG is covered by our escrow protection. You never lose your money — it's held until you confirm safe delivery or we issue a refund.
Simple, transparent, and on your side.
When you buy on EliteHub NG, your payment is held securely in escrow — never released directly to the seller at checkout.
The seller is notified and ships your item. You receive real-time tracking updates through the EliteHub NG app.
Once your item arrives and you're satisfied, you confirm delivery in the app. Only then does the seller receive payment.
Item wrong or damaged? Open a dispute in the app. Our team reviews the evidence and issues a refund where warranted.
You have 7 daysafter delivery to open a dispute if there's a problem with your order. After 7 days, payment is automatically released to the seller.
Questions? Contact our support team or open a dispute directly in the app.